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BigCommerce

3/5 (21 reviews)
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Trial 15 days
Best price
$ 29.95 /Pro Month
Software type
SaaS
Available on
Release date
Jan 1970
Quick description

BigCommerce features, pros & cons

Key features

  • Advanced SEO
  • Customizable URLs
  • Sitemap generation

Pros

  • Extensive functionality
  • Great for e-commerce
  • Support via email, chat, phone + FAQ

Cons

  • No free version
  • Quite pricey
  • Most of templates are paid
Pricing

BigCommerce pricing

Standard
$ 29 95
per Month
  • Branded online store
  • Responsive website
  • Discounts, gift cards
Get it now
Plus
$ 79 95
per Month
  • Branded online store
  • eBay and Amazon
  • USPS, FedEx, DHL
Get it now
Pro
$ 249 95
per Month
  • Responsive website
  • Stored credit cards
  • Price Lists
Get it now
Review

BigCommerce review

BigCommerce is a Saas e-commerce platform, founded in 2009 in Texas, USA. Over ten year history, the company has attracted hundreds of millions of investments and grew its staff to 500+ employees. With headquarters in Texas, it has offices in San Francisco and Sydney as well. Their customer count is in thousands, including “Fortune 500” enterprises like Procter & Gamble, PayPal, Fujitsu, Toyota Motors, General Electric. “Shut up and take my money” meme applies.

Getting started

3-step signup to start things off. Just enter email as a login, store name, password and provide personal data such as name, phone number, postal code. This will be later used for payments processing as well as will be publicly available for customers, abiding by US and EU laws. Then a few basic questions about the intended retail store, that one can skip.

As an account is created, setup and design come next - more on how to set up a BigCommerce store in the third chapter below. The platform surely grants plenty of features, tools and settings, as well as ready-made templates. 35 themes are available for $150-235 price range, while 7 themes are free to try. All of them are adapted to look properly on modern devices, be it computers, phones, tablets or whatever.

Specifications:

Vendor BigCommerce Pty. Ltd. (website)
Operating systems SaaS
Menu languages 1
Target E-commerce, blogging
Extra features No transaction fees, SEO tools, social media integration
License Trial / Subscription
Pricing $29.95 Standard (1 Month)
$249.95 Pro (1 Month)

Interface

The first noticeable aspect in BigCommerce is convenience. Menu and all the elements are compact and of the same style, even with multiple sections, subsections and options. All the options/features are concentrated in the left menu panel.

At initial configuration stage, you will mainly work with two sections: Orders and Catalog. As users will spend much time managing orders, BigCommerce developers tried to make it as user-friendly as possible. There’s sorting by categories and Advanced Search function with a dozen different search conditions, e.g. by date, by sum, by ID. Export order list option available too.

bigcommerce review

Also, let’s not forget that orders are a consequence of product pages. Nothing complicated here as well. First, you will create product categories and subcategories, although subcategories are not obligatory for smaller product lists. Product pages include standard input fields - name, price, image, variations. With BigCommerce you can get more: product parameters (weight, width, height, length) and stock quantity (number of items left).

How to launch a store on BigCommerce

Here is a short step-by-step guide on how to set up a web store on BigCommerce:

  1. Step 1: Signup. Fill in the essential data, e.g. email, store name, password, name, address, type of products. Please note that this will be the official information for payments. When ready you’ll see a Bigcommerce dashboard.
  2. Step 2: Design. Go to Storefront -> My Themes -> Browse Themes. Choose one, free or paid, install it and then also customize it according to available options. Add your brand logo, image or multiple images (carousel) for a homepage.
  3. Step 3: Team. Add more team members who will be managing a store, in Account Settings -> Users. Just create profiles and set their access level.
  4. Step 4: Products. Products Categories tab is self-explanatory, add categories and subcategories for your products. Then go to Products -> View and add products to sell. Product info will contain a name, number/SKU, image, description, variations, etc.
  5. Step 5: Payment and shipping. Set up payment options (credit cards, PayPal, etc.), shipping methods (Fedex, DHL, etc.), shipping rates and other store settings. Navigate to Store Setup -> Shipping.
  6. Step 6: Taxes. In Store Setup -> Tax tab, create a tax grid that is relevant for your country. BigCommerce offers a “Calculate automatically” option for easy setup, nonetheless we recommend investigating the whole tax aspect beforehand, or even consulting a financial expert in your area.
  7. Step 7: Store pages. Add information pages to communicate with customers upfront - About us, Contact us, Shipping, Return policy, etc. For this, go to Storefront -> Web Pages.
  8. Step 8: Domain and SSL. If you have your own domain or SSL certificate, you may link it to a BigCommerce store (Server Settings -> Domain Name and Server Settings -> SSL Certificates).
  9. Step 9: Test order and preview. When everything seems in order, you may place a test order to check if a system works. Click “Review your store”, add finalising corrections if needed.
  10. Step 10: Launch. Return to Store Setup -> Store Status and click “Launch Storer” to go online.

Here are some more tips and further adjustments you can make, in a brief video tutorial:

BigCommerce features

Now let’s look into real practical benefits that BigCommerce has to offer. Overall, the value for customer’s money lies in things like proper SEO tools, mobile-responsive templates, image optimization tool, PayPal and other integrations, guest checkout, discount/sale tools, inventory management, and more. It is a comprehensive all-encompassing platform designed to have all that is needed for a retail online store in one place.

  1. Advanced SEO

In terms of SEO, BigCommerce seems to have gained a lead over competitors like Shopify, Wix or SquareSpace. It starts with the basics such as headers and meta tags. Due to large amount, let’s divide their SEO tools in two groups. The first group pertains to content crawling and product page URLs. For example, you can replace example.com/all/product1 with example.com/product_name.

The second set of tools refers to mobile responsiveness, and we all know that the use of mobile devices is on the rise. For starters, BigCommerce has special templates with AMP - “accelerated mobile pages” technology for best loading speeds. Then there’s an image compression tool Akamai built-in, and a bunch of other options to help improve SERP, check the list below.

SEO tools Summary
Page headers One of the key factors to determine page content
Product headers Titles that could closely match the search queries
Keyword meta tags for products Keywords and combinations that describe product
Page descriptions Page details tailored for search algorithms
Product URLs Ability to edit product URLs
AMP support Improve site loading speed
Optimization for mobile devices Gain advantage in search results
Image optimization Optimal sizes and resolutions for various platforms
Template optimization SEO-friendly structure
SSL for all pages Encrypt traffic to secure customer and commercial data
Google Customer reviews Integrate customer reviews into search results
Sitemap generation Sitemap as a guide for search algorithms
301 redirects Helps to avoid 404 errors
Headers in blogs Blog title indexation according to headers
SEO apps Third-party applications to assist with SEO
  1. Templates / Image editing

As said, themes for stores are automatically adaptable depending on the screen size and mobile-responsive. AMP option (find it in Advanced Settings) is available in all plans too. Preview feature in page editor allows to see your site’s looks on PC, tablet, smartphone, but in local environment beforehand. For collections of ready-to-go themes, grouped by type and industry, check BigCommerce theme store.

bigcommerce seo review

The issue of slow page loading speed, as it is often the case, might be related to large image sizes and/or resolutions. To tackle this, BigCommerce provides a special built-in tool - Akamai Image Manager. So what does it actually do? It automatically converts images into formats relevant for specific user devices, and it basically resizes large images.

For example, if we take an HD image of 1920x1080 resolution and 1.33 Mb size, upload it as a product image, we end up with 753 Kb image in 1280x720. So around 55% compression, which is pretty good. On the other hand, this Akamai tool just is there by default and does not grant users any settings or options to tweak.

Reportedly, since Akamai was integrated into BigCommerce in the beginning of 2018, it helped increase website load times by 70% on average, based on over 55,000 stores data. In addition, it could save you extra $5 to $30 per month if using third-party services for image optimization (WP Compress, Kraken, ShortPixel, etc.).

Marketing tools

Now, let’s turn to crucial marketing instruments, that will help attract and retain customers, as well as facilitate repeat purchases and brand loyalty.

  1. Abandoned cart reminder

Abandoned cart saver has the potential to win back up to 25% shoppers who did not complete the checkout. To activate this function, set the time, from 1 hour to 10 days, after which a customer will receive an email with a subtle reminder. You may also edit email templates, insert promo-codes, offers, etc. to be efficient. Abandoned car saver is only available in Plus and higher plans.

bigcommerce features

  1. Banners

Time-specific banners with ads of seasonal sales or promotions, for example. In the editor we can work with pictures, videos, links to external resources, however banner placement options aren’t many - only page top or bottom parts.

  1. Coupon codes

Everyone likes discounts. Generally, coupon system is not that hard to program, but its management and monitoring is often chaotic. BigCommerce will assist store owners to organize this process properly: there are 5 different types of discounts (in regards to shipping, product, brand, category, customer + other), duration (start and end dates), and few more settings.

how to set up bigcommerce

  1. Cart-level discount

Another tool to encourage shoppers to buy more items. Conditions may apply for specific groups of users (regular, new, etc.), time periods, product categories or specific products. In total, there are 15 discount conditions available within BigCommerce, here’s the summary.

Discount group Available variants
Free shipping Special service for a set of items, for a certain amount
Discount for a certain quantity of items
Product discounts


Second unit for free
Another item for free
Product discount in % or $
Discount for a different product than currently purchased
Brand discounts Discount on items of a certain brand
Product category discounts Discount on items of a certain category (-ies)
Discount depending on the number of items in cart
Free items from the same category
Discounts when reaching a certain amount in cart Discount amount
+1 item with special price
Discount for a group of products in cart
Discounts for regular customers Discount amount
% discount

Of course, there are more options for promotion and marketing by BigCommerce, including gift certificates, product wrapping, multichannel sales manager, Google user reviews. We’ll leave it for another time or for you to point out in user feedback section below.

Payments and taxes

BigCommerce comes with payment gateways integration. Payment gateway is a virtual intermediary between your store and a customer who pays. As a rule, payment systems charge a percentage from transactions, though it isn’t the only competitive factor between them.

For example, PayPal OneTouch technology is exclusively available at BigCommerce. It enables purchases in one click, as they claim. Once a user is signed up for it, he just clicks the Buy button to complete the action. Surely, the platform offers dozens of other gateways to utilize (go to Payments tab to configure online payments, connect a bank account, connect POS terminals).

Offline payments

Bank deposit Pay in store
Money order Check
Cash on delivery
Online payments

2Checkout NAB
Adyen Payment Express Pay
Amazon Pay Paymetric
Authorize.net PayPal Express Checkout
BeanStream PayPal OneTouch
BlueSnap Payments PayPal Payflow Pro
CyberSource PayPal Website Payments Pro
eSELECTplus DirectPost Pin Payments
First Data Payeezy Gateway Sage Pay
Global Payments SecureNet
Heartland Payment Systems SecurePay
Klarna Payments ShopKeep Payments
MyVirtualMerchant Simplify Commerce
Online payments Skrill WorldPay
USAePay
Digital wallets Apple Pay
POS software

Square Hike
Shopkeep Vend
Springboard Retail Clover

User tip: BigCommerce allows to make test payments in order to verify that the settings are correct. To do this, in Payments -> "Enable test credit card payments" option. Afterwards, place a test order using 16-digit credit card number.

User tip #2: In Store Settings -> Tax, check and select a taxing grid that matches tax rates for your country.

bigcommerce tax setup

Shipping

In Bigcommerce Shipping Manager tool the key field is "Shipping origin". It is a physical address that is going to be used as the default starting points to calculate shipping costs for end customers.

There are 5 shipping modes available to set:

  1. Free shipping - just pay attention to set it up properly for areas where it could actually happen.
  2. Flat rate - with 2 ways to configure: a fixed rate for each item or for each order.
  3. Ship by - with many variables, e.g. package weight, price range, final price.
  4. Pickup in store - for instances when a business has a physical store.
  5. Real-time shipping quotes - when partnering with FedEx, UPS, USPS.

User tip: If you got several physical stores, you can create "warehouses" to calculate shipping costs more accurately. Find warehouse management at Users -> Warehouses.

Apps and integrations

BigCommerce has a shortcut to find apps for business, productivity, marketing, delivery tracking, etc. Its app store contains around 600 different mobile apps. Also, BigCommerce offers numerous 3-rd party software integrations (though fully-functional when subscription purchased). For example, the 5 most popular applications are:

  1. ShipStation - for shipping management
  2. Mailchimp - for marketing and email automation
  3. QuickBooks Online - for accounting automation
  4. Google Shopping - for integration with Google Merchant Center
  5. Yotpo Reviews - for reviews management

bigcommerce apps and integrations

  1. Mobile apps

BigCommerce has no official mobile apps, although judging by their technical support forum, they had once. Some enthusiasts have created few apps based on BigCommerce API though. For example, Store Manager for Bigcommerce for iOS and BigCommerce Mobile Dashboard for Android. For store owners BigCommerce offers various special plugins to develop unique brand store apps for their customers, e.g. AppMixture, Unbound Commerce, Apptuse.

bigcommerce review

Pricing

The biggest advantage that sets BigCommerce apart from the competition is that it does not charge any fees from sales. You only pay for templates+functionality, payment gateway commission, or extra features.

For flexibility, BigCommerce proposes 4 plans with variations in options and cost. Also, thanks to partnership with Braintree they get lower commissions on PayPal payments. On the other hand, the catch is that there is a cap for total annual income in each plan. If you exceed it, you have to switch to a higher one - otherwise store functionality will be blocked.

Standard is a first-level plan, with 2.9% PayPal + $0.3 commissions. The limit is $50,000 per year. Plus is the most popular plan, with 2.5% + $0.3 fees and $150,000 annual limit. In Pro we get 2.2% + $0.3 fee and the annual limit of $400,000. The 4th one is Enterprise, details of which are discussed with customers directly and are undisclosed. Let’s summarise.



Standard Plus Pro
$30/m $80/m $250/m
Additional transaction fees 0% 0% 0%
Fully-functional online store ✔️ ✔️ ✔️
Sales channels (POS, eBay, Amazon) ✔️ ✔️ ✔️
Coupons, discounts, gift cards ✔️ ✔️ ✔️
Real-time shipping quotes ✔️ ✔️ ✔️
Sitewide HTTPS and SSL ✔️ ✔️ ✔️
Abandoned cart saver ✔️ ✔️
Customer segmentation ✔️ ✔️
Google Customer Reviews ✔️
Product filtering ✔️
Shipping details ✔️ ✔️ ✔️
Online sales per year cap $50,000 $150,000 $400,000
PayPal/BigCommerce fee per transaction 2.9% + $0.3 2.5% + $0.3 2.2% + $0.3

And don’t forget there’s always an option of 15-day free trial, when unsure.

Support

The significance of technical support for web store owners and managers cannot be overlooked. BigCommerce works with all modern communication. As soon as you log into account, there’s a Help button in the bottom left corner and Help Materials in the top panel.

As we’ve seen multiple negative comments about BigCommerce support team, we decided to check on our own. We sent a question about banners at 3:29 PM and got the answer via email in 8 hours - basically the next working day. Not perfect, but not terrible as well, we should say.

bigcommerce support

Conclusion

A big BigCommerce upper hand is SEO and marketing. Almost any modern tools to increase sales are in place, e.g. discounts, coupons, promo-codes, abandoned cart reminders. Unlike many other web building platforms with excessive amount of toolbars, BigCommerce went a different way. The menu is in essence a single panel, and everything is kept in one style.

Pricing is also peculiar. It might seem quite expensive, when the basic plan costs $29.5 per month and a nice design theme costs about $170. However, we can point out two aspects in this regard. First, a template is a one-time purchase and you may use it forever. Second, similar hosting platforms might charge lower prices for monthly/yearly plans due to placing extra commissions for sales transactions when a store is working. So you might end up paying more actually as you reach more sales.

  • No fees from sale transaction
  • Advanced SEO possibilities
  • Hundreds of 3rd party integrations

  • Higher monthly plan prices
  • Banner placement limitations
  • Custom SSL in Pro plan only

If we’d like to summarise the key BigCommerce benefits, it would be the following:

  1. Conversion boosting features: mobile responsiveness, fast/guest checkout;
  2. SEO on page and for URL customization;
  3. SSL sitewide;
  4. Image optimization tool built-in;
  5. Abandoned cart saver and more marketing tools;
  6. PayPal OneTouch integration;
  7. Store search (filtering), product reviews;
  8. Multi-channel sales capability - Amazon, eBay, Facebook, Instagram, Pinterest, Google Shopping;
  9. Inventory management system;
  10. Theme store with modern eye-catching designs.

BigCommerce alternatives

A few suggestions of website builder software similar to BigCommerce. Shopify, one of the largest e-commerce platforms, has almost the same functions as BigCommerce. Wix, ​​a popular web hosting service is centered rather around ​​design and drag-n-drop editing. Woocomerce, although not a hosting platform is open source and quite powerful.

You may also want to check 15 best ecommerce platforms, where BigCommerce is compared to Magento, WooCommerce, Squarespace, Volusion, OpenCart and others.

FAQ

What is ecommerce hosting?
Typically it's a software-as-a-service (Saas) platform that provides web hosting for online stores, or also lets users design and manage their retail online. BigCommerce is one example.

How to create digital products in BigCommerce?
Go to a product profile and change type from Physical to Digital.

Does BigCommerce have users roles?
Yes, one can assign different roles and access level.

Is customers profile administration available?
Yes, admins can view/edit customer profiles, sort them by groups, manage subscriptions.

What is a store credit in BigCommerce?
Virtual credits that customers may use to buy items in the store.

Why are 301 redirects important?
It helps to avoid 404 errors for deleted site pages.

How to change a BigCommerce theme?
To change a theme/template go to Storefront -> My Themes. Use what you got or explore new ones by clicking Browse themes.

What's good about BigCommerce?
Dozens of marketing and SEO instruments, supportive community.

What is better Shopify or BigCommerce?
Noone can tell. BigCommerce has more SEO settings and less fees. Shopify is more user-friendly, apparently.

How much does BigCommerce cost?
The basic plan costs $29.95 per month.

Does BigCommerce have a free plan?
No, but there’s a 15 days trial.

Does BigCommerce work with Wordpress?
Yes, BigCommerce has a Wordpress plugin.

Can I use my own domain with BigCommerce?
Yes, set it up in Server Settings -> Domain Settings.

Does BigCommerce have an API?
Yes, we recommend learning about API calls amount in BigCommerce plans.

Read more

Comments 0

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3/5 (21 reviews)
Starts from $29.95 per year All plans
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Reviews 21

BigCommerce reviews 21

Write a Review

A great ecommerce platform

Big Commerce is a great e-commerce platform, cut for some weird reasons, they seem to be some issues with the site. It recently became really slow. However, it offers decent apps and the prices are decent in my opinion

Pros:

  • Great apps. Reasonable prices

CONS:

  • Works slow
OVERALL
4
Quality
4
Ease of Use
4
Functionality
4
Ability
4
OVERALL
4
Quality
4.0
Ease of Use
4.0
Functionality
4.0
Ability
4.0
Roberto, 2019-09-04 01:19:31

Very good cms platform

Also the new themes are focused on merchants based in the US. It was a choice between ekm and bigcommerce for me. I swayed because bigcommerce has features that enables you to list on ebay, amazon etc. It turns out you need to be based in the us for you to qualify. If i had known that, i probably still would have gone with bigcommerce as i found their free themes easier for my needs. I say to anyone to try different providers using their trial periods and see which ones work for your needs

Pros:

  • Features that enables listing on Amazon and eBay, log with free themes

CONS:

  • Rigid homepage. New themes are for US-based merchants only
OVERALL
5
Quality
5
Ease of Use
5
Functionality
5
Ability
5
OVERALL
5
Quality
5.0
Ease of Use
5.0
Functionality
5.0
Ability
5.0
OT, 2019-08-27 02:24:17

Everything is seriously wrong with Big Commerce

Big Commerce is presently the worst platform ever. Their support is terrible, and if you have website issues and it goes down, then you are in some serious trouble. Bigcommerce does not offer full backup services, and their support will leave your website cleared a long time as they don`t care about customers. The themes are inactive and old looking. The servers are very slow. Their engineers are not engineers at all. Seriously, it`s a clown school. I should have used a different e-Commerce provider :(

Pros:

  • nothing good in my opinion

CONS:

  • Very poor service
OVERALL
1
Quality
1
Ease of Use
1
Functionality
1
Ability
1
OVERALL
1
Quality
1.0
Ease of Use
1.0
Functionality
1.0
Ability
1.0
Eric, 2019-08-20 10:41:50

Very stable with reliable customer support

For the past two years now, I have used Big Commerce for my business and I want to say that they have the best customer service/support among other platforms. Their tech is very quick in response to any tech-related problems we have, fixing them in less than a day. It is also a good and stable platform for US-based businesses which is an advantage for us. I highly recommend for business start-ups.

Pros:

  • Fast custermer service

CONS:

  • no problems
OVERALL
5
Quality
5
Ease of Use
5
Functionality
5
Ability
5
OVERALL
5
Quality
5.0
Ease of Use
5.0
Functionality
5.0
Ability
5.0
Michael, 2019-07-20 17:42:16

It`s a waste of time and money

Big Commerce is very expensive, and they lack the necessary features for business growth. They also charge more commission as the business grows, which means the more sales you make, the more charges they take. Their platform also lacks the drag and drop feature, which is a real issue. Businesses need this feature to sort their items into a category, especially for shops with multiple things that need to be organized into different categories. They also lack useful apps in their store. I advise going for some other right e-commerce platforms out there because when your business starts succeeding, it`s hard to migrate.

Pros:

  • None

CONS:

  • Expensive, and lacks vital features for busness growth
OVERALL
1
Quality
1
Ease of Use
1
Functionality
1
Ability
1
OVERALL
1
Quality
1.0
Ease of Use
1.0
Functionality
1.0
Ability
1.0
LAuren, 2019-07-14 03:04:17

Decent web hospting platform

Big Commerce is generally a good ecommerce web hosting and site creation platform. They are also currently lacking some features which are only available as paid add-ons. The back-end is a bit too clunky but usable and the customer support service is great!

Pros:

  • Easy to use

CONS:

  • Basic features only available as paids ad-ons
OVERALL
3
Quality
3
Ease of Use
3
Functionality
3
Ability
3
OVERALL
3
Quality
3.0
Ease of Use
3.0
Functionality
3.0
Ability
3.0
Dave, 2019-06-28 18:06:09

I wouldn`t recommend

Bottom line is there is no support once you tender your credit card number for billing. I have tried for months to get a simple problem fixed, and all I receive is their automated email response. I suggest you look elsewhere or join me and the 1000`s of others that are looking at making the expensive decision of having to move our stores. Jim V.

Pros:

  • Easy to create custom feeds

CONS:

  • Poor customer service
OVERALL
3
Quality
3
Ease of Use
3
Functionality
3
Ability
3
OVERALL
3
Quality
3.0
Ease of Use
3.0
Functionality
3.0
Ability
3.0
Jim V., 2019-05-19 21:11:13

Currently a great platform for business

If it was three years ago, I wouldn`t have given Big Commerce any rating. I would have given them a Zero because their platform was so terrible and full of bugs, coupled with the fact that they couldn`t solve any issues. But recently, I can see that they have really changed a lot of things and have become a great e-commerce platform great again. Although they are a couple of other reasons why I still stuck with them and didn`t migrate to Shopify. Every platform has it`s pros and cons, but for my kind of business, Big Commerce has some features I need that Shopify lacks.

Pros:

  • More add-on features for business

CONS:

  • Still have some bugs
OVERALL
4
Quality
4
Ease of Use
4
Functionality
4
Ability
4
OVERALL
4
Quality
4.0
Ease of Use
4.0
Functionality
4.0
Ability
4.0
HittingStore, 2019-04-20 03:49:01

They don`t care about their customers

It`s a shame that Big Commerce platform falls short of every expectation. After many months of problems, along with an unforgivable issue that happened on Memorial Day weekend. Our store was offline with no one able to assist until the next Monday. For that alone, I would never recommend BigCommerce.

Pros:

  • None

CONS:

  • Bad server
OVERALL
1
Quality
1
Ease of Use
1
Functionality
1
Ability
1
OVERALL
1
Quality
1.0
Ease of Use
1.0
Functionality
1.0
Ability
1.0
Richard E, 2019-04-05 02:31:45

Very disappointing platform

Extremely Disappointed By BIGCOMMERCE After six months of putting time into my website, I didn`t have a SINGLE sale whatsoever. Support was never available for help until at least the next day and usually a week later. I paid over $100 for a decent looking template. Supports the only answer was to purchase this or that at costly prices.

Pros:

  • Not user-friendly

CONS:

  • Poor customer support
OVERALL
2
Quality
2
Ease of Use
2
Functionality
2
Ability
2
OVERALL
2
Quality
2.0
Ease of Use
2.0
Functionality
2.0
Ability
2.0
William S., 2019-03-31 19:25:39

Took a while to setup

It initially took us some time to get things set up, but after set up is complete and store opens, everything else is easy to navigate especially updating products and themes. They have a friendly support line staffs who are polite and helpful. We will definitely use Big Commerce again in the future for our next web development.

Pros:

  • Easy to navigate and set up updates and themes, and support is great as well

CONS:

  • First time setup is not very easy
OVERALL
5
Quality
5
Ease of Use
5
Functionality
5
Ability
5
OVERALL
5
Quality
5.0
Ease of Use
5.0
Functionality
5.0
Ability
5.0
Tracy, 2019-03-30 21:24:00

Worst CMS platform. So many issues with website SEO

I think that saying Big Commerce is good for SEO is absolute rubbish. I have a client that uses them, and there are so many issues on the SEO front that it`s frustrating. If you are using an SSL, then the cms put in a robots_ssl.txt that disallows all crawlers from indexing the website (goodbye rankings). When speaking to the support team, they have no idea what the issue is, and I`m still waiting for a reply. Meanwhile, my client can`t get the website viewed by Google. Their sitemap is also not an XML file but a PHP file which means that you can`t submit this through to Google Search Console for indexing. Once again, I can`t find a fix, and the support team does not have an answer. Overall this cms is terrible from an SEO standpoint and after several weeks am no closer to getting a solution to this.

Pros:

  • No transaction fees, even for third-party payments gateway.

CONS:

  • very faulty SEO system
OVERALL
3
Quality
3
Ease of Use
3
Functionality
3
Ability
3
OVERALL
3
Quality
3.0
Ease of Use
3.0
Functionality
3.0
Ability
3.0
Richard Chalmers, 2019-03-28 12:00:15

Big Commerce meets all our Ecommerce needs

We are a men`s apparel brick & mortar retailer located in Portland & Seattle. We`ve found BigCommerce to be a perfect match because it has helped in allowing us to handle the web-side of our business at only 10% of the cost of a development company. We`ve also been able to integrate two website stores in our retail Intuit QuickBooks POS (Point of Sale) systems, with a real-time inventory and an in-store pick & pack. Also, Facebook and Instagram stores plus Google Shopping. We already feel we can satisfy our customers demand from anywhere. BigCommerce makes you feel like being on the front line of eCommerce.

Pros:

  • Easy integration with Facebook, Instagram and Google shopping.

CONS:

  • No issues so far
OVERALL
5
Quality
5
Ease of Use
5
Functionality
5
Ability
5
OVERALL
5
Quality
5.0
Ease of Use
5.0
Functionality
5.0
Ability
5.0
StevenInPDX, 2019-03-11 18:50:01

Amazing E-commerce Platform

Big Commerce is very easy to use, it has awesome integrations and easily streamlines my businesses. I`ve never had my site go down. And they are always there to answer queries and provide assistance when needed. I highly recommend!

Pros:

  • Easy to use with awesome integrations

CONS:

  • None
OVERALL
5
Quality
5
Ease of Use
5
Functionality
5
Ability
5
OVERALL
5
Quality
5.0
Ease of Use
5.0
Functionality
5.0
Ability
5.0
Natalie, 2019-03-04 17:15:37

Dishonest, currupt and definitely not recommend

This is a horrible e-commerce company to go with. We chose a design partner highly recommended by BIG COMMERCE, the partner hacked our code so that we could not convert, BIG COMMERCE TECH Support lied to us and continued to cover for their corrupt design partner. We lost thousands of dollars, do not go with BIG COMMERCE, horrible experience, awful tech support, corrupt and unethical business practices.

Pros:

  • none

CONS:

  • horrible tech support
OVERALL
1
Quality
1
Ease of Use
1
Functionality
1
Ability
1
OVERALL
1
Quality
1.0
Ease of Use
1.0
Functionality
1.0
Ability
1.0
Katherine Brown, 2019-03-03 02:32:45

Look elsewhere, not Big Commerce

After having so many issues, with Bigcommerce not supporting my customer`s browsers, I had to move to a different platform. I was receiving emails every day from customers who could not add items to their carts. The only reply from tech support was I should tell my customers to get a new browser. That`s bad for such a big platform. After ten days, I couldn`t take it anymore. So, I spent all night transferring my listings elsewhere.

Pros:

  • none

CONS:

  • Bad customer support
OVERALL
1
Quality
1
Ease of Use
1
Functionality
1
Ability
1
OVERALL
1
Quality
1.0
Ease of Use
1.0
Functionality
1.0
Ability
1.0
Rowan none, 2019-02-06 08:39:58

I highly recommend to anyone

I have read the negative comments below... they have no relation to the experience I have had as a Big Commerce customer over the past 4 years. Their 24 x 7 customer service has always been readily available and highly competent. Their products have done nothing but improve. If you are serious about running a full featured online store this is a highly reliable, feature rich platform that supports an endless number of third party apps. I would highly recommend BC to anyone. Post after post of complaints below don`t seem credible based on our experience.

Pros:

  • Feature-rich platform and a 24 hours highly competent customer support

CONS:

  • none
OVERALL
5
Quality
5
Ease of Use
5
Functionality
5
Ability
5
OVERALL
5
Quality
5.0
Ease of Use
5.0
Functionality
5.0
Ability
5.0
Tom, 2018-12-30 06:21:04

Only after your money

In my experience BC sucks! A money-hungry company that doesn`t deliver what it says! They billed us astronomical $600 a month for an enterprise account, promising excellent 24-hour customer service, and it was a joke. The so-called Customer service is seriously unable to answer technical, billing, and even basic account questions. They keep footballing you from one person to another, and no one seems to know the correct answers. It was utter frustration and a massive waste of time and money. Took them over two weeks to resolve a primary password issue on the account - a mistake that they made in the first place! WTF. And for the technical questions, they tell you that they will get back to you via email. Days later! And yes, colossal wait time on the phone to get to anyone... We are closing the account and switching to Magento.

Pros:

  • none

CONS:

  • Poor cutomer service
OVERALL
1
Quality
1
Ease of Use
1
Functionality
1
Ability
1
OVERALL
1
Quality
1.0
Ease of Use
1.0
Functionality
1.0
Ability
1.0
Jerry K, 2018-12-21 00:36:27

Stay away from Big Commerce

i had nothing but really bad experiences with Big Commerce. You get a different answer every time you call, and have no idea what they are doing. Worst, i understand one can make mistakes, but at least take responsability for it!...Which they absolutely do not. They obviously have poor customer service and seems to me like they only are interested in making money. Once they have it, they don`t care! They lost my business forever. Do yourself a favor (or two), stay away from them.

Pros:

  • Nothing good about it

CONS:

  • Poor customer service
OVERALL
1
Quality
1
Ease of Use
1
Functionality
1
Ability
1
OVERALL
1
Quality
1.0
Ease of Use
1.0
Functionality
1.0
Ability
1.0
D, 2018-12-04 20:05:22

A huge game changer

Big Commerce is a game-changer for my little business. My online store was very easy to set up using Big Commerce and maintenance has been easy and efficient as well. My business has expanded remarkably having an expert-looking website with a simple order system. When I need support and can`t find answers online, it was easy to reach their support line, and my questions or queries were hastily resolved.

Pros:

  • Easy to set up

CONS:

  • None
OVERALL
5
Quality
5
Ease of Use
5
Functionality
5
Ability
5
OVERALL
5
Quality
5.0
Ease of Use
5.0
Functionality
5.0
Ability
5.0
Designs by 2Paws, 2018-11-20 12:41:35

I do not recommend

This company does not answer support tickets, and the themes they offer has mayor bugs, after 2 months of sending emails and support tickets I never got an answer, and they now say, they are keeping my one-year subscription money, no refund, no solution to any problems. they never have an answer for questions and live support is terrible, stay away from these themes and company

Pros:

  • None

CONS:

  • Free themes have bugs
OVERALL
3
Quality
3
Ease of Use
3
Functionality
3
Ability
3
OVERALL
3
Quality
3.0
Ease of Use
3.0
Functionality
3.0
Ability
3.0
Silvio Duque, 2018-10-24 10:36:16

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