Trend Micro HouseCall

Would you recommend this software?

  • Category

    Antivirus Software
  • Best Price

    $0 /  TrendMicro HouseCall
  • Available on

    android windows macos

about Trend Micro HouseCall

‣ Easy-to-use interface 

Scanning your system is a snap. 

‣ Custom Scan options 

Choose the extent of the scan - quick, full, or custom. 

‣ No compatibility issues 

Stand-alone, browser-independent application eliminates compatibility issues. 

‣ Smart Scan 

The latest antivirus protection plus reduced download times. 

‣ Review and Restore 

Check and compare scan results and recover files. 

‣ Enhanced Detection and Cleanup 

 Address sophisticated threats – even rootkits – on all your home network devices.

Trend Micro HouseCall DISCUSSION

Would you recommend this software?

Recent discussions

Trend Micro HouseCall SUMMARY

Key features

Trend Micro HouseCall Pros

Trend Micro HouseCall Cons

Trend Micro HouseCall PRICING

  • TrendMicro HouseCall
    0

    License

    • Free Online Virus Scan

Trend Micro HouseCall review

Cover image

Trend Micro HouseCall is a free program to scan for viruses, worms, rootkits, malware, spyware that can harm computers and laptops. It is a portable solution (sort of), which does not require full installation, just launching an .exe file. It works on all Windows OS versions starting from XP (XP, Vista, 7, 8, 8.1, 10), and requires at least 256 Mb RAM, a 1024x768 pixels monitor - so not very demanding at all. There are also versions for Mac and Android devices.

What does the manufacturer promise?

  1. Customizable settings
  2. Detecting threats outside files (???)
  3. Perfect work in all browsers
  4. Constantly updated virus database
  5. Ability to recover infected files
  6. Advanced detection, e.g. rootkits

By contrast with previous versions of HouseCall, working entirely online, the current one requires downloading the executable file of 2.5 Mb. Developers claim this is aimed at solving incompatibility issues with browsers and Java versions. When you launch the scanner, it checks if there is a newer version to download. This is quite odd, as one would assume the official website publishes the latest version.

Online you choose an OS version, such as Windows 64-bit, and start scanning. There are three types of HouseCall scans available (click Settings to select):

  1. Quick scan - critical areas to detect and remove malware. As a rule, it takes a few minutes, and checks running processes, registry, browser plugins.
  2. Full scan - the whole system, thus it will take long.
  3. Custom scan - only specific folders, so it could be handy and quick.

Trend Micro HouseCall review

Scanning process does not display the time it will take, not a great news. So we’ve launched a quick scan to start off. Several minutes in our Internet connection broke off and HouseCall could not cope with it and crashed. So we found out the first substantial flaw. 

HouseCall review

FLAW #1: If Internet connection fails, the HouseCall scanner crashes.

So we had to start the whole process from the beginning. This time it worked: Quick scan lasted 40 minutes and found 6 threats. Since HouseCall is only a scanner, detected threats are proposed to ignore (if files are critical to the system) or quarantine. 

Note: according to Trend Micro, scanning time may depend on  connection speed, as the virus database is stored in a cloud storage. 

Threats are shown with name, location, type, risk level and action to take. Here you can decide what you want to do - skip or fix in the check box next to each threat. When we click the Fix Now button, the app cautions us not to close the window, as would have to start all over. Then it asks to restart the computer or continue scanning.

HouseCall portable scanner

Then, we’ve moved on to Full scan. Admittedly, this type of scan always takes a very long time. Usually, we scan with office applications, browsers, etc. turned off, so as not to load the processor further. Therefore, with a hard disk size of 320 GB (of which about 25% is a free space), it was somehow unusual to see the following: full scan took 416 minutes, or almost 7 hours, without additional CPU load. 

HouseCall portable antivirus

FLAW #2: Extremely lengthy full system scan.

Seriously, none of the common antiviruses and online scanners has ever analyzed our small laptop for so long. On the other hand, the result of such a lengthy process was a larger list of detected threats than in the previous try. This time we’ve chosen to ignore files and after this HouseCall has issued a warning about such action. That is, it gives you a chance to change your mind at each stage, until the system restarts.

HouseCall offline virus scanner

We should also mention the issue with detection effectiveness, which is often reported by users of HouseCall scanner. To check this, we’ve tested crack files for Microsoft Office (KMSAuto), computer games (steam.dll) and Firemin utility for Firefox, which all have been previously defined by other scanners as malware. HouseCall alerted us about crack files only. We’ve sent a request to Trend Micro developers on whether the scanner can pick up apps like Firemin, although received no reply as of the time of this review publication.

After the first HouseCall launch and scan, for subsequent scans, the launcher checks for component updates. Under a big red Scan Now button we see a field called “Include my home network” with the box to check if desired. Of course, to test this feature, we select it and start a home network scan.

HouseCall network scanner

As shown in the images above, we can see what kind of devices our home network is composed of. When the scan is complete, we understand that our network is in danger. On the tab with the number of connected devices (5 devices), we see our list of devices with the unique IP address of each and its status. The home router is at risk. Specifically in our case, the scan found 3 risks:

  1. Unsafe password.
  2. One risky port, prone to hacker efforts.
  3. Unnamed home network.

Each danger has a detailed explanation of what the problem is, status (High Risk), and an active link with tips (How do I protect my devices?). In addition to the list of threats, we can additionally read the recommendations. You can identify the device, for which you have doubts, using an IP address or MAC address. You should check if the addresses match, and if they do, it means that all connected devices are part of a home network. 

Trend Micro HouseCall free

In order to avoid connecting dangerous devices to a network, we need to: upgrade the standard SSDI Wi-Fi by default, update the network password to a more powerful one, disable secure Wi-Fi setting (WPS) through the admin console of our router.

The general tips also include More Tips, where you will get to know how to update your software, how to block unsafe websites, how to use Home Network Security to protect children from harmful websites and monitor kids online activity. 

An additional option in pre-scan settings is Smart Feedback - to share information about malware and threats within the global surveillance program. Additional attention is drawn to the fact that no personal information is collected if you participate in this program.

Trend Micro HouseCall review

For the overall impression of HouseCall online scanner we’ve gone back to developer claims and compared it to our actual experience.

  1. Promise #1. Customizable user settings. Yes, the user has decent options: choose a degree of scan scrutiny (quick or complete), specify the area/section to look for threats.
  1. Promise #2. Fileless detection of threats. All viruses and malware are in the form of files, so it’s hard to determine what does the vendor even mean by this. 
  1. Promise #3. No browser compatibility issues. True, as HouseCall is a separate application that does not relate to a browser in any way.
  1. Promise #4. Smart and fast scanning. This seems to be exaggerated. In our case fast scan lasted 40 minutes, and complete system scan took 7 hours. What database is in use and how often it is updated we can’t verify.
  1. Promise #5. Possibility to preview threats and recover files. Yes, after scanning is complete, we see a list of potentially dangerous files and decide what to do with them.
  1. Promise #6. Home network devices protection. HouseCall checks home network devices by default, so this feature is really and fully implemented.

All in all, 5 out of 6 claims are fully or partially true, and that’s impressive. Let’s conclude HouseCall pros and cons. 

Name of product Pros

  • Full, custom, quick scans 
  • Offline, portable, lightweight 
  • OS: Windows, Mac, Android
  • Checks all home network devices

Name of product Cons

  • Only in English
  • Requires Internet connection 
  • Disconnection may cause program crash
  • Time-consuming full system scan

To summarize: HouseCall has a fairly simple interface, 3 scan types, step-by-step instructions on how to fix detected threats. It can scan all devices connected to a home network. There is no technical support for it. There's a conventional full antivirus product by the same vendor - check out Trend Micro Internet Security.

Read next: Best free anti-malware.

Similar Tools from this category

BEST  ALTERNATIVES

Trend Micro HouseCall  USER REVIEWS (6)

Write a review
  • Updated at Jul 28, 06:49
    1
    • Quality
      1
    • Functionality
      1
    • Ease of use
      1
    • Ability
      1

    I didn't even installed this AV and already got problems.

    I just bought my laptop and seller gave me card with a code of year subscription on Trend Micro. When I tried to download AV appeared some error with advice to call to custom service, when I did they asked me to allow remote access to my PC, I agreed cause I thought it was trusted company. They said that they have to do some scanning and promised to call back in 10 minutes. When i got called back guy told me that there were found some serious issues. I understood that he was using scam scarring tactics. He told that I have malware on my PC and that my entire system is compromised, also he wanted me to buy all their products. But I knew that my laptop couldn't be compromised, cause it was working for less than an hour. So I told him to disconnect from my system. I called IT from my work, they helped me to make factory reboot to clean all malware "customer service" could install on my laptop. DO NOT BUY ANYTHING FROM THIS COMPANY!
    • Pros
      • None
    • Cons
      • This is a scam company
  • Updated at Jul 28, 06:49
    1
    • Quality
      1
    • Functionality
      1
    • Ease of use
      1
    • Ability
      1

    This company is awfull, and its products don't service to their purpose.

    I bought 12 months 6 device security and in several months it was stopped without any notification. How did I found out? My computer was hacked, so I couldn't get access to my business website because it was only accessible from my PC. So I called customer service the following day, but their answer was "Bad luck". They refused refund. I've had legal advice, got in touch with ACCC, and we're going to go to Department of Fair Trading... USE NORTON - SAVE MONEY AND YOUR DATA.
    • Pros
      • Firstly there were no troubles
    • Cons
      • They can make your product stop working without any notice
  • Updated at Jul 28, 06:49
    3.75
    • Quality
      3
    • Functionality
      4
    • Ease of use
      4
    • Ability
      4

    It is not completely fair software, in addition it blocks something that shouldn't be blocked

    I bought a lifetime license of Trend Micro, but if you chose this offer you will not receive updates. You'll have to pay for them. Also, this AV blocks download of Microsoft Word and HP printer updates. I've nothing against protection, but not when it creates problems where they shouldn't be.
    • Pros
      • It's protection is fine
    • Cons
      • no updates, mis block
  • Updated at Jul 28, 06:49
    5
    • Quality
      5
    • Functionality
      5
    • Ease of use
      5
    • Ability
      5

    It's the best software that can heal everything

    It's the best AV I've ever had, and its customer support is great. It's the only antivirus that was able to get rid of virus on my PC. When I got virus I didn't have Trend Micro, but with their free virus scanner my issue was completely solved. And since that I had no viruses for 12 years.
    • Pros
      • Protection, scanner
    • Cons
      • None
  • Updated at Jul 28, 06:49
    2.5
    • Quality
      1
    • Functionality
      4
    • Ease of use
      2
    • Ability
      3

    It's awfully heavy software will make PC work slow

    Trend micro slows down your PC. When I boot my PC it takes several minutes for Trend Micro to start, and while it's starting there is no chance to close it. After AV started working properly it takes about 50% of CPU, so the only way to get fine working PC is to close Trend Micro(at least now it is possible). So eventually I have slowly booting PC without protection. Customer service didn't even answer. At least PC scan works as it should.
    • Pros
      • System scan
    • Cons
      • It slows your PC down