TeamViewer

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TeamViewer review
TeamViewer review

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  • TeamViewer review
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about TeamViewer

TeamViewer offers incredible features that can catapult your productivity and increase customer satisfaction. Remote Device Control, Cross-Platform Access, VPN Alternative, Secure Unattended Access, iOS Screen Sharing, Flexible File Sharing Options, Remote Printing, 4K Remote Desktop Access, Channel Groups, Ticket Management, Multi-User Support Sessions, Corporate Branding, Multi-Language Support, Whiteboard, VoIP Voice and Video Conferencing, Session Recording, Malware Protection.

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TeamViewer SUMMARY

Key features
  • Portable version
  • Connection via lan
  • Video call
TeamViewer Pros
  • Free version
  • File transfer
  • A lot of settings
TeamViewer Cons
  • Periodically disconnectings in free version
  • Limit of the number of the concurrent sessions
  • Can suspend work if it is suspected of commercial use

TeamViewer PRICING

  • Single User
    23

    Month

    • Custom branding
    • Up to 200 devices
    Get It Now
  • Multi-User
    37

    Month

    • Remote printing
    • Up to 300 devices
    Get It Now
  • Teams
    68

    License

    • Mass deployment
    • Up to 500 devices
    Get It Now
TeamViewer 13 review: setup, remote control, file transfer, interface, etc.
Cover image

TeamViewer is a desktop sharing program that allows users to control other computers remotely and with little technical skill. Basically, it is accessible to anyone these days to grasp. To clarify each aspect and see how it works we’ve figured to do a little TeamViewer review.  

The principle of any remote access tools is simple: run the program on both your side and other person’s. Each session is protected by a unique ID and password. It is pretty popular due to costing nothing if using for non-commercial purposes, though there are asterisks to that.

Key values/features enlist ease of use, remote control, session records, file transfer, chat, meetings, phone and video calls, availability for all devices. Primarily, we are looking into TeamViewer free version, as most people would use it to fix issues remotely or help a friend with a certain task. First, the basic data.  

Specifications:

VendorTeamViewer Germany GmbH (website)
Software typeRemote administration, desktop sharing
Newest version (for Windows)TeamViewer v.14.5.5819 out September 2019
FreemiumFree for personal use
License Business$49 / Premium - $99 / Corporate - $199 (monthly, billed annually)
OSWindows, MacOS, Linux, Android, iOS, Windows Phone, Chrome OS, Blackberry
Installer24.9 MB
Disk space84 MB
Languages12 (en/de/no/nl/pt/it/sp/fr/se/pl/dk/fi)

Go to the vendor’s website where on the main page you will see big green button “Download for free”. Upon clicking TeamViewer_Setup.exe file will be loaded to a folder of your choice. Then click on that installer to begin.  

TeamViewer review

In the first window select the type of installation: basic (general use), unattended access, or one-time use. Select commercial or non-commercial use, and note if you’d like to cheat you’ll end up outsmarted by the program anyway. Eventually, it will require a license activation due to frequent activity.

Wait one or two minutes to finish the installation and launch TeamViewer 13. You will see that your PC is assigned an ID and password. You can create new random password, copy it to clipboard, or set personal password. Write it down. You will see a green-lighted notification in the bottom part - ‘Ready to connect’.  

remote control software Teamviewer

And you’re ready to go, nothing complicated. In addition, you can go to ‘Settings’ to set TeamViewer to start automatically with Windows, assign a device to account (optional) for easy access, etc.

TeamViewer is designed both for personal use (to access home PC remotely) and IT departments - as a support and/or a collaboration tool. Your PC and partner PC, or host and admin computers, can share access to each other, send files, while also being secured in alternate to VPN way. Interface is clean and well-organized in a white-and-blue color scheme. A split screen with your ID/password and remote connection options. A panel with options, settings, help, etc. on the top, and a side panel for remote control, meetings, chat.

desktop sharing app

In ‘Options’ tab you have user control over all program’s settings, starting from password, account, display quality to audio/video conferencing and advanced settings that can amend TeamViewer performance. Of course, the main purpose of TeamViewer is to access remote devices, but here’s what is available besides that:

  1. Cross-platform support - PC, laptop, smartphone, tablet;
  2. Unattended access - without someone on the other side to grant access (requires specific type of installation);
  3. File transfer options - shared clipboard to copy-paste, ‘transfer’ connection, integration with Google Drive or Dropbox;
  4. Printing - on local printer from remote computer files;
  5. Team accounts - with multi-user sessions, corporate groups, management console, etc.;
  6. Collaboration tools - online meetings, messaging, video conferencing, play and record options.

Free version has its limitations, unfortunately. Full functionality is only available within a bought and activated license. Moreover, if you’re using TeamViewer intensely and frequently, it might interpret it as commercial use and ask for a license.

Now, let’s explore the main feature of TeamViewer: remote access. When you’ve got partner’s credentials, you need to enter that ID, tap ‘Remote access’ below and click ‘Connect’.

access computer with TeamViewer

Note, that the program should be installed the same way on the computer/device you’re connecting to. Thus, it will also have the ID and password, which consists of 6 digits by default, but can be re-set to 8 or 10, or even set as personal password. Then, for authentication, enter the password from remote PC and click ‘Log on’. If successful, you’ll see a remote desktop and then will be able to do whatever you need there. The desktop will appear in a window with a toolbar on top of it.

TeamViewer review 2018

Toolbar has shortcuts to most likely actions one has to perform, such as remote system info, reboot, leave note, adjust a display, making screenshots, etc. By default, a wallpaper on remote device will change to all-black, but don’t worry, you can uncheck to show it, as well as a cursor.

If one needs TeamViewer primarily to send or receive files, choose ‘File transfer’ type of connection on the start. Using this option from ‘Remote control’ mode is not a problem either - just go to ‘Files & extras’ tab in the toolbar.

file transfer in teamviewer

File transfer can be done via a standard dual-pane window for local and remote devices, or a ‘File box’ to drop files into. We have tested a dual-pane manager by sending 1GB file and it took 4 minutes 33 seconds. All smooth and no lags.  

send files through Teamviewer

In any type of connection, one can use an alternative way of sending files and documents. In the toolbar on the top click ‘Open file transfer’ (dual-pane) or ‘Share via file box’ to choose files from host computer, Google Drive, etc.

TeamViewer is also a collaboration tool. In the second tab in the left-side menu, users can schedule a meeting or join one. This could be a fine alternative to Skype, for example. When one schedules a meeting, it has an ID - something like mXX-XXX-XXX, so that only invited people can join in.

teamviewer review pros and cons

Users may invite others by sending an email straight from TeamViewer with a link and meeting ID, or copying information to clipboard. All in all, this feature could become handy to conduct calls, conferences, chats or presentations with remote teams. Recording a session is available as well.

One can share screens, present some idea or product while explaining/commenting it via a phone or video call. For some people ‘Whiteboard’ feature might be of great use - drawing and outlining parts on a screen by cursor, as if on a board. For others, chat is helpful, for instance, if audio isn’t working properly, or you just want to leave a note.

TeamViewer app rating and review

Actually, there are 3 apps. TeamViewer - to control remote device from a smartphone, TeamViewer QuickSupport - to allow remote control of a smartphone, and TeamViewer Host - for unattended control of mobile devices. QuickSupport is the one we need.

Download the app, allow control, and see an ID assigned (though it seemed a bit strange that there was no password for connections, like on desktop app). To be frank, it will also require a separate add-on for a specific smartphone model to install as well. After that, the workflow is easy. Connection and control via QuickSupport is similar to the one on  PC - once a remote session starts, a smartphone screen appears on a computer. From there one can access and do everything on a phone: install apps, check contacts, go to settings, etc.

Teamviewer for Android, Teamviewer iOS

This might be especially helpful for repairs, as technicians are able to view device information, transfer files, stop processes, check wi-fi settings, etc. Essentially, its the same as having a phone in your own hands.

Of course, online security is crucial to all of us these days. TeamViewer has thorough enough security measures in place. They enroll data encryption with 2048 RSA private/public key and 256-bit standard, which essentially means client-to-client data protection, that even TeamViewer’s routing servers can’t read. Find out more here. In terms of security measures by a user, there are several possibilities. To use TeamViewer app on another device, or to access a host device when nobody is there, one has to have an account and enter the credentials. This way one adds a device to ‘Trusted devices’.

teamviewer review

Other option is to generate a new random password, to set your own password, or change standard password length from 4 to 6, 8, or 10 characters. Additionally, there’s the option to grant specific users easy access, i.e. no passwords to connect. And a blacklist as the most blunt option to block users.

While using the free TeamViewer 13 version, there is often a notification to ‘Register an account for full functionality’ and other similar pop-ups. Moreover, TeamViewer monitors the activity and may restrict a free account in case of intense activity. This is commercially reasonable, as nothing is really free.

There are 3 pricing plans, all billed annually:

  • $49/month - single user, unlimited, 1 session at a time;
  • $99/month - multiple users, 1 session at a time, full functionality;
  • $199/month - multiple users, 3 sessions at a time, mass deployment and integrations.

It means, one has to pay $588 for personal 1-year use, or $1,188 for corporate use. Find more details here.   

New improvements are on the way and already available in TeamViewer 14 Preview version. Firstly, it comes with upgrades of performance: low bandwidth connections, MacOS Mojave tools, one-click script execution, new design and dark mode, more management options. Secondly, Augmented Reality remote support - for camera sharing, 3D annotations, video streaming, etc. More in the video:

  1. Splashtop. Remote access to own and shared computers at any time. Huge emphasis on security of connections.
  2. Supremo. Easy and complete remote desktop control app, no need to install anything.
  3. Chrome Remote Desktop. Free and not that powerful as TeamViewer, however it could still be great for casual use and it works via Chrome browser.
  4. ISL Online. Remote access app for computers and mobile devices (Windows, macOS, Linux, iOS, Android). Technical support from Japan.

Closing thoughts

As it turns out, TeamViewer app offers good performance and usability, little lag time. It definitely deserves a look if you’re seeking a remote access tool. Beside simple personal use, it can be applied as a support/collaboration tool by IT departments. It works on desktop PCs and mobile devices, it is easy enough for everyone. Plus, there are plenty of FAQs and how-to videos on their website. Speaking of a flip side, TeamViewer license is quite expensive.

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TeamViewer DISCUSSION

Would you recommend this software?

Please to write a comment

  • Parkerjeff915
    2 years ago
    Yeah, Teamviewer is a quality remote support tool. Other tools which one can use are logmein, R-HUB remote support servers etc.
  • Chandan Kumar's profile avatar
    Chandan Kumar
    3 months ago

    I am using Teamviewer for a long time and it is good remote support tool.

TeamViewer  USER REVIEWS (10)

Write a review
  • EASIERSOFT-FREEWARE Published at Oct 15, 08:01
    Published at Oct 15, 08:01
    5
    • Quality
      5
    • Functionality
      5
    • Ease of use
      5
    • Ability
      5
    I use it as FTP.
    I use it not only as a control program Remote Desktop. It also provides another excellent opportunity - File transfer feature. I often have to send files from my office pc to the web-server (I make websites). This procedure was troublesome and complicated before (before I started using TeamViewer). I had to install and configure FTP server, then I must install and configure FTP client. It is really difficult. But TeamViewer can also do the same file transfer operation. It is like FTP but much simpler and much easier to use.
    • Pros
      • Ease to use
      • Fast transferring files
      • Fast connection.
    • Cons
      • The choice of commercial / personal use on portable version
  • NAVETS Published at Oct 15, 08:01
    Published at Oct 15, 08:01
    2.75
    • Quality
      1
    • Functionality
      4
    • Ease of use
      5
    • Ability
      1
    They labeled me as business user.
    I use TeamViewer for many years. It`s a wonderful program. But know I cannot use it because they had classified me as a business user. So, I can only use 7-day trial. I even created a new account, but am still business user with expired trial. That must be a mistake that I am labeled as business user (it was a year ago). This is truly strange. They gave me one answer after a few months. Citation: "sorry we are backlogged with free user account tickets. Good luck if you`re gonna try it." It`s a good program but isn`t for me because I cannot use it!
    • Pros
      • Good program.
    • Cons
      • Even a new account is labeled as business
  • Isaac Figueroa Published at Oct 15, 08:01
    Published at Oct 15, 08:01
    5
    • Quality
      5
    • Functionality
      5
    • Ease of use
      5
    • Ability
      5
    Wherever I would be, I am near with my clients.
    Waw! I have only one word to describe TeamViewer - super. So, this super program with its main ideology is the convenience and ease of use. Shortly - usability. It is a powerful tool that allows me to work with my clients from any place and, of course, at any time when clients need.
    • Pros
      • Usability
      • Quality of service
      • Fast;
    • Cons
      • NO
  • Mauro Vallieri Published at Oct 15, 08:01
    Published at Oct 15, 08:01
    5
    • Quality
      5
    • Functionality
      5
    • Ease of use
      5
    • Ability
      5
    Awesome software
    That is a great and amazing program. It very often helps me to do what I need. That is incredible how easy it allows to run my business remotely: from home or from a cafe or even from my car. He just needs access to the Internet. I very like the software and thank you that I`m not tied to the workplace.
    • Pros
      • Eyse to use
      • Great functionality
      • Stable work.
    • Cons
      • No.
  • PPTTCureboy Published at Oct 15, 08:01
    Published at Oct 15, 08:01
    4.75
    • Quality
      4
    • Functionality
      5
    • Ease of use
      5
    • Ability
      5
    The Support solved limitation "commercial use" for two days.
    Previously, it was cool and free. I use it t connect to my son`s pc. But after the release of a new version (14), that`s terrible to use it. permanent those notifications about commercial use are very annoying because now I have a limit session length (only 5 minutes!!). I had to find another program because it was difficult to work with the restrictions. I was Anydesk as alternative. Yes, it is a bit slower, but it provides us opportunity to connect without breaking. I do not understand why they tell that I have commercial use... Yes, past few days I often used it for connection to one computer (to my son) because his computer had a serious problem and I had to help him to solve it. In my opinion, this is not commercial! I wrote about this to support TeamViewer and they solved it in two days and now I can use it again.
    • Pros
      • Fast and stable work
      • Easy to work
      • Free.