@Jimscircularfile, Hi, this is Adam from Digiarty. May I have your order number so that we can investigate?
Most of the time, the software doesn't work well due to improper operations. We will try the best to be of any help and hope we could cooperate with each other to locate what is going wrong.
WinX HD Video Converter Deluxe is an all-in-one video software than can flexibly work as UHD video converter/compressor, online video downloader, and video editor. It will give you an ultimate control over any SD, HD and 4K resolution video files on your Windows computer. With Level-3 Hardware Acceleration tech, it makes the utmost of Intel QSV and Nvidia CUDA/NVENC to encode and decode
FlexClip is an easy-to-use and free video maker that helps everyone create professional looking videos in just a matter of seconds, whether it is a promo video, a real estate video, a tutorial video, a company video or a personal life video.
You can cut a clip from your video quickly and make it far more dynamic with the combination of text animations and voice recordings.