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Trend Micro antivirus review 2020

Carrying on our antivirus series (see Kaspersky, McAfee, etc.), next up is Trend Micro antivirus review. We won’t go into why this antivirus is popular, you can find good answers on Quora, for example. We’d like to keep the focus on conducting real tests to be able to present real data to our readers.

Trend Micro is a Japanese cybersecurity software company, founded in 1988 in the USA initially, and then relocated to Tokyo in 1992. The vendor develops cloud, protection, cybersecurity products for corporate clients (VMware, Amazon AWS, Microsoft Azure, etc.), for business and home use. Let’s do a quick start with this overview of Trend Micro Home edition, so we all know what we’re talking about here (clickable):

antivirus video guide

Let’s follow it up with brief specifications:

  • install file name: TrendMicro_16.0_MR_Full.exe
  • install file size: 277 MB
  • ms5 hash install file: 0/64 at VirusTotal
  • latest version: 16.0
  • size after installation: 756 MB

Finally, let’s also compare several plans that are available, so you may quickly decide which one suits best for you. In this review we’ll be testing and exploring the basic “Antivirus+Security” version.  

Trend Micro packages
Maximum Security Internet Security Antivirus + Security Antivirus for Mac
Real-time protection
System optimization
Ransomware protection
Parental control
Plugin for safe web browsing
Anti-phishing, anti-fraud
Password manager for web
Android and iOS versions
Detection of data stealing apps
Detection of financial fraud /  Android
PRICING $39.95
5 PCs
$39.95
3 PCs
$29.95
1 PC
$29.95
1 Mac

Security tests

We should mention the test stand first. The PC on which we conducted all the tests for Trend Micro antivirus review had such configuration: 16 GB RAM (Kingston HyperX), MSI B360M Gaming Plus motherboard, Intel Core i5-9400 of 4.1 GHz, Microsoft Windows 10 Pro x64. 

Similarly to all the other antivirus software tests, we started with EICAR files – to check the detection capabilities of Trend Micro. All test files in different formats (com, txt, zip, zip inside another zip) were successfully identified and blocked.

Eicar testing for Trend Micro
real-time eicar.com eicar.com.txt eicar_com.zip eicarcom2.zip

Trend Micro antivirus review

For the next type of scanning/detection test, we took one of those ZIP archives with viruses off the Internet. It had 3,732 viruses. We scanned it both as an archive and as an unzipped folder, separately. In the first case, it only detected 343 files. Unpacking and scanning the folder lasted over 45 minutes and got us the following summary:

3,524 viruses of total 3,732 found (94.43%)

Performance tests

We ran both common types of virus scanning, fast and full, to measure speed and load on PC resources. Full scan is pretty fast compared to similar antivirus software.

Scan results of Trend Micro
Scanning type Time Scanned files Load CPU (avg)
Fast 33 sec 1,253 ~15%
Full 1 min 22 sec 141,218 ~40%

Additionally, we ran our PC through this PCMark 10 tool, analyzing dozens of parameters. First, with antivirus disabled, ending up with 4096 score. Then, with antivirus on, which showed 4394 score. Both are valid results, i.e. well-performing computer, and the impact is -8.06% in productivity. 

Support and system requirements 

There are 3 ways of contacting vendor’s tech support: phone, web chat and message via a web form. To help out, there are also extensive FAQs and guides, video tutorials, online chat (Messenger). For corporate (business) customers the number of supported countries and languages ​​is large.

System requirements for Trend Micro antivirus are as follows: 

Minimum (Windows) Minimum (MAC)
RAM 1 GB 2 GB
HDD space 1.3 GB 1.5 GB
CPU 1 GHz Processor Intel Core 2 Duo 2.0 GHz or faster
OS Windows 7/8/8.1/10 MacOS X (10.13 or higher)

Key features and perks

Browse safely – is the feature Trend Micro seems to be the most proud of. This is a browser plugin displaying reputation of each website visited and alerting about threats. This is how it works (clickable):

trend micro browser extension

A nice feature, though it does not affect security in any way, is changeable main background images. Despite the fact it may sound ridiculous, it is actually there. Who knows, if you change a Google theme, maybe you’d also like to do the same here. 

Another nice feature is tracking where the virus came from, and/or what processes were involved. 

Trend Micro free review

A more useful feature is “Protecting social networks”. It should defend against security threats, coming specifically from social networks, such as Facebook, Twitter, Pinterest. However, this is nothing more than a rating system, indicating potentially (!) dangerous sites in terms of compromising data. 

TrendMicro antivirus review

Folders Shield” aims to protect folders from ransomware. This function sets read-only rules for user folders, or in other words, only you will be able to make changes. Of course, this does not guarantee 100% data protection, but lowers the risks.

Trend Micro antivirus +security

Trend Micro antivirus review: Summary

Trend Micro antivirus offers decent and comprehensive protection. Detection efficiency was proven by our test as good. The interface is pleasant and workflow is typical. There are several options to configure system settings in regards to user’s security requirements.

The biggest issue, on the other hand, seems to be the fact that this antivirus does not detect all threats the first time. Consequently, this requires follow-up scans in manual mode, as well as increases the load on PC.

Pros: Effective detection of threats (according to tests) Nice usability, user-friendly Good support, active community

Cons: May require additional scanning High resource consumption when working in the background

Every paid version guarantees “30-days money-back” policy, which is great, surely. If you’re still not sure about the move to buy, there’s Trend Micro Internet Security download as a free trial. 

In conclusion, let’s finish up our Trend Micro antivirus review with a FAQ.

FAQ

Q: How to exclude folders in Trend Micro?
A: Open Trend Micro and go to “Settings” -> select “Exception List” (the user is given the opportunity to add to Exception: Programs / folders (default selected), Websites and Wireless Connection) -> Press the button “Add” -> in new window press “Browse ...” -> select the desired file or folder and open it -> click “OK” and then “apply” config.

Q: How to add exceptions in Trend Micro?
A: Open Trend Micro and go to “Settings” -> select “Exception List” (the user is given the opportunity to add to Exception: Programs / folders (default selected), Websites and Wireless Connection) -> Press the button “Add” -> in new window press “Browse ...” -> select the desired file or folder and open it -> click “OK” and then “apply” config.

Q: How to unblock website in Trend Micro?
A: Open Trend Micro and go to “Settings” -> select “Exception List” (the user is given the opportunity to add to Exception: Programs / folders (default selected), Websites and Wireless Connection) then select “Websites” -> Press the button “Add” -> in new window enter website domein -> press “OK” -> click “apply” config.

Q: How to delete quarantined files in Trend Micro?
A: Go to Trend Micro Antivirus+ -> Click and open the main console of Trend Micro Security -> Click on the Security Reports option -> Select Computer Threats -> Finally, choose the desired file followed by delete option.

Q: How to activate and how to disable Trend Micro?
A: Go to the “Security & Tuneup Control” tab in the settings -> “Scan Preferences” -> disable / enable “scan for threats when opening, saving, or downloading suspicious files” and confirm the action by clicking the “Apply” button.

Q: How to uninstall Trend Micro without password?
A: First, click on Start, then Run and type regedit and hit Enter. Next, browse to the following path in the registry: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc Once there, on the right hand pane, double click the entry Allow Uninstall and set it to a value of 1 Now you should be able to uninstall Trend Micro through the normal uninstaller in Add/Remove programs in Control Panel.

Q: How to use control manager in Trend Micro?
A: Control manager has no support, pay attention to the product Apex Central 2019.

Q: How to scan offline with Trend Micro?
A: To scan offline use Trend Micro Anti-Threat Toolkit (ATTK).

Q: How to add another device to Trend Micro?
A: If you need to add another device, use MainConsole, the application itself and the user manual can be found on the Trend Micro website.

Q: How to disable security agent in Trend Micro?
A: Go to the “Security & Tuneup Control” tab in the settings -> “Scan Preferences” -> disable / enable “scan for threats when opening, saving, or downloading suspicious files” and confirm the action by clicking the “Apply” button.

Q: How to use Trend Micro firewall?
A: You can find OfficeScan guidelines on Trend Micro website.

Q: How to perform full disk encryption in Trend Micro?
A: You can find the Endpoint Encryption Guide on Trend Micro website.

Q: How to get the latest version of Trend Micro?
A: Make sure your computer meets the system requirements then Download the installer and install with rebooting your system.

Q: How to get Trend Micro for Mac, Android, iPhone?
A: On the Trend Micro website you will find the product you are interested in and detailed information about it and its cost.

Q: How to transfer Trend Micro to another computer?
A: Uninstall Trend Micro on your device, after which you can install it on another computer using your license key.

Q: Where to get Trend Micro promo code?
A: There are a large number of services that distribute / raffle / sell discount coupons. Use search engines to find the right service for you with the right coupon.

Q: How to find quarantine folder location of Trend Micro?
A: Depending on the product you are using, for example, for OfficeScan the directory will be: C: \ Program Files \ Trend Micro \ OfficeScan \ PCCSRV \ Virus.

Q: How to restore files from quarantine in Trend Micro?
A: Enter the reports (logs), find the necessary file for recovery, select it and click on the “Restore” button. The file will be restored to the directory from where the file was deleted.

Q: How to use Trend Micro remote manager?
A: The detailed instructions for using the Trend Micro remote manager can be found on the software vendor's website.

Q: How to get Trend Micro VPN? Is it a part of antivirus?
A: Trend Micro does not provide VPN services. On mobile devices (Android / iOS) when using Trend Micro software, you can use a VPN to filter traffic.

Q: How to use Trend Micro Apex One?
A: The detailed instructions for using Trend Micro Apex One can be found on the software vendor's website.

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